- 17th and 18th Floor, Picadilly Star Building Bonifacio Global City Taguig, Metro Manila, Philippines
- +63 2 4371000
Call centers dominate the Filipino outsourcing industry with voice-based services accounting for more than 70% of BPO revenue generated in 2010. The Philippines is currently ranked #1 in the world in terms of offshore voice-based services. The strong growth of this BPO sector is likely to continue for at least another decade. The reason behind all this growth is simple: the Philippines is the best source for fluent English language speakers who are accent-neutral and familiar with Western diction and figures of speech. Filipinos are furthermore very service-oriented people, resulting in higher overall customer satisfaction.
MicroSourcing is not a call center in the traditional sense of the word but our offshore outsourcing models do enable clients to use our services for voice-based work. With the popularity of Filipino voice-based services, it was only a matter of time before our services were used to set up call center operations in the Philippines. Our biggest call center operation was set up in 2007 for a US-based directory business consisting of more than 200 agents handling both inbound and outbound call traffic. We also have teams doing recruitment process outsourcing wherein they call US-based job applicants and perform the interviews from the Philippines. We also have more traditional customer support teams providing phone support around the clock.
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