- Level 14, Boulevard Plaza Tower 1 Sheikh Mohammed Bin Rashid Boulevard, Dubai
Kinetic is a specialist outsourcing and offshoring BPO company focused on providing Next Generation BPO solutions for companies focused on high growth strategies. Our World Best Practices identify us as a high perfroming BPO. We partner with our clients to help transofrm their business so they can acheive their growth goals faster. Kinetic provides expertise and the energy required to accelerate business goals by providing customised outsourcing solutions that have a particular focus on improving the overall customer experience and transforming business processes to acheive better business outcomes.
We effectively fix these problems for business and government by providing a range of targeted services in areas that have the greatest impact on customers. These services include:
* Customer service management across all channels: voice, web chat, email, social media, snail mail.
* Sales management across all channels: retail, contact center and online
* Back-office management: particularly collections, and claims processing
* HR & Training: particular focus on improving the customer experience
* Consulting: with particular focus on customer experience and multi-channel optimization
* Change management and business process transformation: focused on analysis, review and refining of processes not contributing positively
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